Privacy Policy

How AI-Tomation collects, uses, and protects your personal information in compliance with South Africa's POPIA.

Last updated: August 2026

AI-Tomation ("we", "us", "our") is committed to protecting the privacy and personal information of our clients, website visitors, and contacts in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact information: Name, email address, phone number - provided via our contact form or direct communication
  • Business information: Company name, industry, and details about your automation needs
  • Technical information: IP address, browser type, pages visited - collected automatically via server logs and cookies

2. How We Use Your Information

Your personal information is used solely for the following purposes:

  • Responding to your enquiries and contact form submissions
  • Providing quotes, proposals, and consultation services
  • Delivering and supporting the products and services you have engaged us for
  • Improving our website and services
  • Complying with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds: your consent (when you submit the contact form), the performance of a contract (when we deliver services), or our legitimate business interests (improving our services and responding to enquiries).

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and access controls. Contact form submissions are processed via encrypted channels. We use reputable hosting providers with appropriate security measures in place.

We retain personal information only for as long as necessary to fulfil the purposes described above, or as required by law.

5. Third-Party Services

Our website and services may use the following third-party tools:

  • Google Fonts: For website typography (subject to Google's privacy policy)
  • n8n Workflow Automation: For processing contact form submissions securely
  • Cloudflare: For DNS and website security (subject to Cloudflare's privacy policy)

6. Cookies

Our website uses essential cookies required for the site to function correctly (e.g., WordPress session cookies). We do not use tracking cookies or third-party advertising cookies.

7. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Regulator of South Africa

8. Contact Us

To exercise any of your rights, or if you have questions about how we handle your personal information, please contact us:

9. Information Regulator

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa:

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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